At Brightside, we meet you where you are and strive to do things differently. It starts with listening to you. We genuinely welcome your feedback. In fact, we embrace it, because it helps us continue evolving in making banking better. If we’ve done something great, let us know. If we could use a little improvement, we want to know about that too.
Whatever it is you have to say—comment, complaint, question or concern—we want to hear from you. When you let us know how we’re doing, we can address your concerns and respond to your needs.
How do I file a complaint?
Submitting your comments or concerns is easy. We have a few ways you can contact us:
- Email - You can email us at firstname.lastname@example.org
- Mail - You can mail us at 3699 63 Ave NE, Calgary, AB T3J 0G7
What happens next?
We will be in touch within 24 business hours to try and resolve your issue for you. If you are not satisfied with the resolution, your concern will be escalated and further investigated. The investigation and response may take up to 30 days.
This timeline is subject to:
- The involved parties’ ability to provide timely information
- The complexity of the issue
- The volume of issues under investigation
If you are unhappy with our final response, you have the option to refer your complaint to the Alberta Ombudsman, who will effectively respond to any concerns.
The Alberta Ombudsman is mandated to determine administrative fairness and investigates written complaints from individuals who feel they have been treated unfairly by an administrative decision, act, omission or recommendation of an Alberta Government department, board, agency or commission, and some other professional organizations.
Customers can contact the Alberta Ombudsman via mail, phone or fax at the following:
9925 - 109 Street NW, Suite 700
Edmonton, AB T5K 2J8
Phone 780-427-2756 Fax 780-427-2759
Phone 403-297-6185 Fax 403-297-5121
Or, you can visit their website.
Don’t have a complaint but want to give us feedback?
We love hearing from our Brightsiders!
Have a rant, rave, or a bright idea? We're always listening and want to hear from you! Click here to tell us more.