The great thing about being part of a digital bank is that you can do everything right in the app! You no longer have to make a trip to the bank for simple tasks like changing the PIN (personal identification number) on your spend card.
📓 Noteworthy: After changing your PIN, you will have to process the change. This can be done in 1 of two ways. One of the ways requires your to remember your old PIN.
Changing your PIN
- Log in to the Brightside app.
- Tap the bucket connected to your spend card.
- Tap Settings.
- Tap Change my card PIN.
- Type in your new 4-digit PIN.
- Tap Change PIN.
- For security purposes, you will be asked to type in the password you use to log in to the app.
- Tap Continue.
- The next screen will confirm that your card PIN has been changed.
- Tap Done.
You will also receive an email confirming that your PIN has been changed.
Processing the Change
At a merchant
To process your PIN change at a store, during your next purchase, insert your card and use your old PIN first. After using your old PIN once, the new PIN will be ready to use.
At an ATM
(If you don't want to remember you old PIN, use this method)
Go to an ATM and use your new PIN to withdraw money. After this, your new PIN will be ready to use.
🔥 Hot tip: If you don't want to incur a fee while withdrawing cash, you can use an ATB ATM for free.
🔥 🔥 Hotter tip: If you don't want to withdraw cash, move your funds out of your spending bucket (into another bucket temporarily), and try withdrawing more than you have available. The ATM should say "Non Sufficient funds" and your new PIN will be ready to use.