Changed your mind about sending another Brightsider money? Transfers can only be cancelled before your friend has either accepted or declined the money that you sent. You will only see the option to cancel if your friend hasn't accepted or declined your transfer.
Follow these steps to cancel your transfer:
- Log in to the Brightside app.
- From the home screen, scroll down to the bottom.
- Tap the transfer that you'd like to cancel.
- Tap Stop transfer.
- Tap Yes, stop the transfer when prompted to confirm.
If you sent an INTERAC e-Transfer® to your fellow Brightsider, click here for instructions on how to cancel.